Dhani Loans and Services is hiring Collection Officers in Chennai. This role involves field-based work in collection and recovery management for personal loans. Candidates interested in BFSI jobs and willing to work in field collections are encouraged to apply.

Position: Collection Officer - After Lead
Department: Collection and Recovery Management
Product: Personal Loan
Work Location: Chennai, Tamil Nadu (Nearby areas assigned as available)

Key Responsibilities

• Manage assigned debt collections as per company policies.
• Track and collect overdue payments within the assigned Chennai territory.
• Conduct regular branch visits to monitor daily collections.
• Maintain daily collection dashboards and report to senior management.
• Address and resolve client issues by coordinating with relevant departments.
• Effectively handle customer/merchant complaints.

Qualifications

• Experience: 0-3 years in collections, preferably with consumer, small business, or gold loans.
• Education: Minimum of Graduation in any field (Postgraduates are welcome).
• Local Knowledge: Native or local to Chennai, Tamil Nadu.
• Computer Skills: Proficient in MS Office and email communication.

Skills and Competencies

• Strong communication skills in Hindi, and English.
• Knowledge of the collection process and the Chennai, Tamil Nadu road network.
• Strong command of authority combined with humility and sincerity.
• High enthusiasm, diligence, and commitment for long-term work.
• Excellent convincing and negotiation skills.
• Professional approach to customer interactions.
• Awareness of Collection Code of Conduct and local geography.
• Possession of a personal vehicle.

Dhani Loans and Services, a renowned Indian finance startup, offers a one-stop app with healthcare and finance products. Operating through the Dhani app, Dhani Services Ltd. provides consumers with digital healthcare and financial solutions, making it a prominent name in the BFSI sector.

How to Apply

Interested candidates can apply directly on Dhani’s Career Page under Collection Officer/Executive Jobs in Chennai, Tamil Nadu. Please complete the required fields and upload an updated resume. Selected candidates will be shortlisted for the next steps.

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